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Reset QQ Password

Q: I forgot my QQ password.  What can I do?

A: There are a few options:

1. (If you set security questions) : Tencent now has an English password retrieval system: you can go to this page to reset it. This page will ask your QQ number and next will ask you to answer the security questions you answered before (for example "Your birth place", "Your mother's name" etc ) If you did not set any password questions, then I believe there is no way to get your password back. If you don't know the answers to the security questions, then I think it's impossible to reset your password.

2. (If you registered with your email address) : I believe Tencent does not mail your password to your email address or email you a reset link, but the email address can still be useful to recover your password: you can send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it from your registered email address. The customer service will then try to determine if you are really the person who you claim to be. If your email address matches the registered address, that's something that helps a lot.

3. (If you forgot security questions and didn't register an email address) : You could still try to mail customer service, but the chances of retrieving your password are small. The problem is that it's just very hard to prove that you are really the person who you claim to be. If you decide to mail, try to include some personal details that you used in your QQ profile so they can verify who you are. Perhaps also include some QQ numbers that are on your friends list etc. Nonetheless, it might be better to register a new QQ number .

 

Tip: If you just registered a new QQ number, it's a good habit to immediately set your security questions. There is now an English page available for this: https://account.qq.com/cgi-bin/en/index (you can also find this link in QQ International - Settings - Security and Privacy). This page will ask you to setup 3 secret questions. Be sure to pick questions that are not too easy to answer, but that you will not forget either!


Note: I sometimes get asked if I can help people reset their password. Unfortunately I cannot do that for a few reasons; 1. Tencent has very strict rules about user accounts. I am not allowed to do this. 2. I don't have access to the system which stores/manages passwords 3. I have no idea if you are really the person who you claim to be. I would like to believe everyone that emails me, but there is just no way to verify for me. So unfortunately I cannot help you, but I hope the points above were of some help though!
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Mayank  - Change password   |122.161.230.xxx |2009-10-10 19:01:36
I know my password, but the person who helped me to make my qq id, also set some ID protection questions. But now i dont know the reply to those ID protection questions. So without knowing the answers of those questions, how can i change my password???
Juanpablo  - recover my qq id   |58.254.93.xxx |2010-01-21 14:23:06
farhadiran   |2.204.120.xxx |2011-06-25 22:46:26
hello
a person in china heped me to make a qq account with id : farhadiran@qq.com
but now i dont have contact with that person and i forgot my password and also qq id number because always i signed in with farhadiran@qq.com
could you please help me to get new password and also please send my qq number too.
many thanks and waiting for your soon reply.
jack   |119.156.33.xxx |2011-11-28 00:38:35
I know my password, but the person who helped me to make my qq id, also set some ID protection questions. But now i dont know the reply to those ID protection questions. So without knowing the answers of those questions, how can i change my password
Chloe   |203.129.20.xxx |2012-02-02 09:01:57
I have to agree with Mayank on this one other people helped me with my qq account and i need to change my password and they entered in some infomation theat i dont know like its asking me whats your spouse' name? what is that ment to mean so
gaurab  - security questions   |221.235.107.xxx |2009-10-17 14:23:48
sir,i got a problem on changing password of qq..
i am able to use the qq but i can't change the password coz due to security questions provided on my qq..
one of my chinese friend he made a qq for me but now he also forget the password protection answer so is there any way that i can be get rid from this problem
NON OF YOUR BISNESS  - -_-   |174.112.36.xxx |2009-11-10 05:38:30
i know my password but i dont know my ID and when i try to make a new account, it just says: Frequent requests from this IP address, please try again later and then try again link but i tried about 18 times and it keps saying: Frequent requests from this IP address, please try again later and the try again link. what can i do???

Note: I NEED A NEW ACCOUNT! (or at least my ID or i need to know how to reset my PW) Thanks for reading and
舒陵     |115.133.98.xxx |2009-11-15 14:44:37
Reset QQ password
juju lin  - QQ     |111.118.131.xxx |2010-03-13 22:42:33
Anonymous   |111.90.185.xxx |2009-11-28 14:04:12
Thanks for helping
Bill Loh   |220.255.7.xxx |2010-04-10 20:41:22
I have a relative who is a little girl who does not have a mobile at phone at the point of time when she applled for the QQ account. Nor did she set all the security questions. Somehow, her account was hacked and she is not able to change her password now. She had also tried getting help from friends but failed... Please advice if there is a method or some process which she is able to reset the security questions.
Thijs   |61.141.157.xxx |2010-04-10 22:48:43
If she speaks Chinese (or anyone else in your family), the best solution is to call the helpdesk of Tencent, but if you didn't set any personal information, it might be hard to retrieve your password.

Unfortunately it does happen quite often that QQ accounts get stolen. Hackers and virus-makers in China especially target QQ users. Tencent has added many safety features to QQ such as a virus-scanner, but it can never prevent everything.
Bill Loh   |220.255.7.xxx |2010-04-10 23:37:08
Great Thijs, thanks. Yes, she is Chinese and speaks Chinese. The hacker is such a cruel fella. My relative is just a little girl who has invested so as to get LV4. Hopefully it will work through calling Tencent. Cheers.
Anonymous  - ID   |123.184.134.xxx |2010-08-22 12:56:29
i lost my QQ ID!! i know my password and all .. i am in China on vacation and cannot read Chinese but i can understand it. i made an account but i forgot to record my ID. please help me!!
lee   |24.172.144.xxx |2010-11-17 07:03:05
I need to change my QQ password but on the change password page none of the letters are being entered into the blocks for the old or new passwords, but it works fine in the verfication code box. My keyboard works everywhere else and checks out okay so I think that it is one of my settings or the website. Any ideas?
Debbie  - Re: Lee   |82.23.138.xxx |2011-02-08 03:57:00
I am having the same problem as you lee, have you found a solution yet? they advise you to change your password often but how can we if we casnnot even put the characters of our old passwords in the boxes to get a new one?
Debbie  - Found solution!   |82.23.138.xxx |2011-02-09 13:14:12
To be able to input the characters in the boxes you need to disable protection mode on internet explorer, the quickest way is double clicking the little globe at the bottom and untick the enable protection mode, close browser then open again. You can now input the characters to change the password. Do not forget to enable protection mode when finished. Hope that helps Lee.
Debbie
lao hu  - business   |119.130.1.xxx |2011-01-11 14:00:00
I know my password, but the person who helped me to make my qq id, also set some ID protection questions. But now i dont know the reply to those ID protection questions. So without knowing the answers of those questions, how can i change my password???
Eden  - Service email not working     |118.250.223.xxx |2011-02-13 01:17:08
Hello :-)

Thanks for the info you gave, it's very useful, although may be hard in my case to help retrieve my stolen account.

Still, I mailed them at account@qq.com, and it says it doesnt exist:

Delivery to the following recipient failed permanently:

account@qq.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Mailbox not found.http://service.mail.qq.com/cgi-bin/help?id=29 (state 14).

Do you know of any other email, where they can read English? I have solid proof I am the original owner of the QQ number...

Btw, Happy New Year of the Rabbit!
johnny  - password in mail   |117.205.113.xxx |2011-06-02 18:15:02
i forget my password
and my three answer too

i want to get my QQ password in my mail
please send me password in my mail
or give me any other Idea to get my QQ account
jack   |119.156.33.xxx |2011-11-28 00:36:44
i wanna change my password
joy   |222.178.202.xxx |2011-12-23 19:53:56
hello give me a email ,,i will give u a qq id...i promise!!!!!!!!
Gene Finney   |50.135.39.xxx |2012-01-03 13:16:19
I was suddenly locked out of my QQ mail
I am unable to log back in because some sort of restriction has been placed on my account
I know my passwork but I do not see the Security Questions
What do I do now?
Genesv9xk
saleh muhammad   |125.117.226.xxx |2012-01-28 11:58:57
this website help me alot for changing password thanks alot
Andrew  - QQ verfication code broken   |82.35.154.xxx |2012-02-20 01:18:57
Hi. The verification code at https://password.qq.com/cgi-bin/intl/en/en_show_index is broken and does not display a picture. This means passwords cannot be reset. (my browser displays all other images but the qq verification image).

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Last Updated ( Sunday, 14 February 2010 )
 
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